Refund/Return Policy

Refund/return policy
Fulgenthall is the operator of (https://www.fulgenthall.com) ("Website"). By placing an order through this website, you will agree to the following terms. This information is provided to ensure that both parties understand and agree to this arrangement to protect each other and set expectations for our services.

General
Depends on inventory. We will try to maintain an accurate inventory quantity on our website, but sometimes there may be inventory discrepancies, and we will not be able to satisfy all your items at the time of purchase. In this case, we will provide you with available products and contact you to find out whether you want to wait for the replenishment of the replenishment, or whether you want us to process the refund.

Shipping fee
The transportation fee will be adjusted in real time according to the weight, size and distance of the goods. At present, the goods are delivered free of charge on the whole website.

Return
1. Return due to a change in mentality
Due to food safety issues, we do not support returns and exchanges due to personal reasons.

2. Handling of parcels lost on the way
Once the courier has investigated and believes that the package is lost, we will process a refund or replacement.

3. Please contact us in time (support@fulgenthall.com) if the product is damaged due to transportation. We will determine the compensation or exchange and return according to the degree of damage to the product.

4. Within 3 days after delivery, due to the quality of the goods (mold, deterioration, etc.), we will provide you with free return, exchange or compensation.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

delivery conditions

1. Change the delivery address
For requests to change the delivery address, we can change the address at any time before placing the order.

2. Exceeding the delivery time
If the delivery time exceeds the estimated time, please contact us so that we can investigate.

3. Tracking notifications
After delivery, customers will receive a tracking link through which they can track the progress of the shipment based on the latest updates provided by the shipping provider.

customer service
For all customer service inquiries, please send an email to support@fulgenthall.com.